Always deliver bad news in person.

When you have something other than praise for a friend, employee, or colleague, be sure to let them know in a face-to-face conversation. It’s more difficult, but much more gracious.

If something makes a physical meeting impossible (distance, urgency) a phone call is preferred.

Using e-mail to deliver criticism or extra responsibilities may not seem cold-hearted to you, but it will to them.


About Brian Phillips

Brian lives in Spain with Kassie and their kids.
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